jilive Privacy
Policy

1. Who We Are

1.1 This Privacy Policy applies to the jilive online casino and sports betting platform, accessible at jilive.today and all associated sub-domains (collectively, the "Platform"). References to "jilive", "we", "us", or "our" in this document refer to the operators of the jilive Platform.

1.2 jilive is a safe and reliable online entertainment platform serving adult players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We provide casino games, live dealer tables, and sports betting markets to players who have registered a verified Account on the Platform.

1.3 As the operator of the Platform, jilive is the data controller in respect of the personal information collected from players and visitors. We take our responsibilities as data controller seriously and have put in place appropriate technical, organisational, and procedural safeguards to ensure that your personal data is handled with the care and respect it deserves.

1.4 This Privacy Policy should be read together with jilive's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference.

2. Personal Data We Collect

2.1 jilive collects only the personal data that is necessary to provide the Services, verify player identity, process financial transactions, and meet its obligations under applicable anti-money laundering and responsible gaming requirements. The categories of personal data we may collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number, passport number	Account registration, age and identity verification
Contact Data	Email address, mobile phone number, residential address	Account communications, support, marketing (with consent)
Financial Data	bKash/Nagad/Rocket wallet numbers, bank account details, transaction history	Payment processing, AML compliance, withdrawal verification
Technical Data	IP address, device type, browser type, operating system, session tokens	Security monitoring, fraud detection, platform optimisation
Usage Data	Games played, bets placed, deposit/withdrawal history, login timestamps	Responsible gaming monitoring, personalisation, analytics
Verification Documents	Copies of national ID, passport, utility bills, bank statements	Know Your Customer (KYC) compliance, withdrawal approval
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer service, dispute resolution, quality assurance

2.2 jilive does not collect any Special Category Data (such as racial or ethnic origin, health information, political opinions, or biometric data) unless you voluntarily disclose such information in the course of a support interaction. Any such disclosure will be treated with the highest level of confidentiality and will not be used for any purpose beyond resolving the immediate query.

3. How We Collect Your Data

3.1 Directly from you — when you register an Account, complete identity verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your Account settings.

3.2 Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform. This includes data about your device, browser, IP address, and browsing behaviour on our site. See Section 7 for full details of our cookie practices.

3.3 From third parties — including identity verification agencies, fraud prevention databases, payment processors (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard), and analytics service providers. We only receive data from third parties to the extent necessary to perform the Services and comply with our legal obligations.

4. How We Use Your Personal Data

4.1 jilive uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your jilive Account, verifying your identity and age, and communicating essential Account information to you.
• Service Delivery: Enabling you to place bets, play casino games, make deposits and withdrawals, and access all features of the Platform.
• Identity Verification (KYC): Satisfying our Know Your Customer obligations, which require us to verify that players are who they claim to be and are of legal gambling age (18+).
• Payment Processing: Facilitating deposits and withdrawals through your chosen payment method and maintaining accurate financial records.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multiple accounts, and other prohibited conduct.
• Responsible Gaming: Monitoring your gaming behaviour to identify potential signs of problem gambling and ensuring that players who have set limits or activated self-exclusion are appropriately protected.
• Customer Support: Responding to your queries, resolving complaints, and maintaining a record of support interactions for quality assurance purposes.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about new games or features — but only where you have given us your consent to do so.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the jilive platform, fix technical issues, and develop new features.
• Legal Compliance: Meeting our obligations under applicable laws, including anti-money laundering regulations, and responding to lawful requests from competent authorities.

5. Legal Basis for Processing

5.1 jilive processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing required to perform the contract between jilive and you as a registered player — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws — including anti-money laundering obligations, age verification requirements, and responses to lawful regulatory requests.
• Legitimate Interests: Processing carried out in jilive's legitimate interests — including fraud prevention, platform security, and platform analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

6.1 jilive does not sell, rent, or trade your personal data to any third party for their own independent commercial or marketing purposes. Your data is shared only in the limited circumstances described below:

• Payment Processors: We share financial data with payment service providers (including bKash, Nagad, Rocket, Upay, and card networks) to process deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity Verification Providers: We share identity documents with trusted KYC service providers to verify your age and identity. These providers process data solely on jilive's instruction.
• Fraud Prevention Services: We may share technical and identity data with fraud prevention databases to detect and prevent fraudulent account activity.
• Game Providers: When you play games provided by third-party studios (such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, or Spribe), limited session data may be shared with those providers to facilitate game delivery. Game providers do not receive your full personal profile.
• IT & Infrastructure Providers: We use trusted third-party hosting, cloud storage, and analytics providers to operate the Platform. These providers act as data processors under contract and are not permitted to use your data for their own purposes.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by law, court order, or regulatory instruction.

6.2 All third parties who receive personal data from jilive are required to maintain appropriate security standards and to process your data only for the specified purpose. jilive conducts due diligence on all data processors before engaging their services.

7. Cookies & Tracking Technologies

7.1 jilive uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform, remember your preferences, maintain your logged-in session, and analyse how players interact with our site.

7.2 The main categories of cookies used by jilive are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to provide a more personalised experience.
• Analytics Cookies: Collect anonymised data about how visitors use the Platform — including pages visited, time spent, and error messages — to help jilive improve the service.
• Marketing Cookies: Used to track engagement with promotional campaigns and to ensure that you do not see the same promotional message more than a reasonable number of times. These are only placed where you have provided consent.

7.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilive Platform, including your ability to remain logged in during a session.

8. Data Retention

8.1 jilive retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by financial regulations.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following Account closure or the date of submission, whichever is later.
• Support Communications: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you remain on our marketing list and for one (1) year following any withdrawal of consent, as evidence of the consent decision.
• Technical / Log Data: Typically retained for twelve (12) months for security and fraud investigation purposes, after which it is deleted or anonymised.

8.2 Where personal data is no longer required, jilive will delete it securely or, where deletion is not technically feasible, anonymise it such that it can no longer be associated with any identifiable individual.

9. Data Security

9.1 jilive implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilive's servers;
• Encrypted storage of sensitive data at rest, including identity documents and financial records;
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access player data;
• Multi-factor authentication requirements for jilive staff accessing internal systems;
• Regular security audits and penetration testing of the Platform and its supporting infrastructure;
• Incident response procedures that require prompt investigation and notification in the event of a suspected data breach.

9.2 While jilive takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You play an important role in protecting your Account by keeping your login credentials confidential and by notifying jilive immediately if you suspect your Account has been compromised. Contact support at [email protected].

10. Children's Privacy

10.1 The jilive Platform is strictly intended for adults aged 18 years and above. jilive does not knowingly collect personal data from individuals under the age of 18. Age verification checks are performed as part of the Account registration and KYC process to prevent underage access.

10.2 If jilive becomes aware that personal data has been collected from a person under the age of 18, it will immediately close the associated Account, void any transactions, and delete the personal data in question without undue delay. Any winnings generated by an underage player will be forfeited in accordance with the Terms & Conditions.

10.3 Parents and guardians who believe that their child may have accessed jilive or provided personal data to jilive are encouraged to contact us immediately at [email protected] so that appropriate action can be taken promptly.

11. Your Data Rights

11.1 Subject to applicable law, you have the following rights in relation to the personal data jilive holds about you:

• Right of Access: You may request a copy of the personal data jilive holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You may ask jilive to correct any inaccurate or incomplete personal data held in your Account or in our records.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for its original purpose, where you withdraw consent (and no other legal basis exists), or where it has been processed unlawfully. This right is subject to jilive's legal obligations to retain certain data — particularly AML and KYC records.
• Right to Restrict Processing: You may ask jilive to limit processing of your data in certain circumstances, such as while an accuracy dispute is being investigated.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that jilive provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. You have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11.2 To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information for jilive to verify your identity. jilive will respond within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified of any such extension.

11.3 jilive will not charge a fee for handling routine data rights requests. However, if a request is manifestly unfounded or excessive — particularly if it is repetitive — jilive reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided to you.

12. Marketing Communications

12.1 jilive may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions, and other jilive offers. These communications will only be sent where you have given your explicit consent during Account registration or at a later point via your Account settings.

12.2 You may opt out of receiving marketing communications at any time by: (a) updating your notification preferences in the Account settings section of the Platform; or (b) contacting our support team at [email protected] and requesting removal from the marketing list. Opt-out requests will be processed within five (5) business days.

12.3 Please note that opting out of marketing communications will not affect essential Account notifications — such as deposit confirmations, withdrawal updates, security alerts, and Terms & Conditions update notices — which are sent as part of the contractual service regardless of marketing preferences.

12.4 jilive will not send any marketing communications to a player who has activated self-exclusion under our Responsible Gaming programme. If you receive a marketing message during a self-exclusion period, please contact us immediately so that the error can be corrected.

13. Third-Party Links

13.1 The jilive Platform does not contain links to third-party websites. However, third-party game providers whose games are hosted on the Platform may load content from their own servers. jilive is not responsible for the privacy practices of these third-party game providers and encourages you to review their respective privacy policies where applicable.

13.2 jilive is also not responsible for the content, security, or privacy practices of any websites that may link to jilive from external sources. This Privacy Policy applies solely to the jilive Platform at jilive.today.

14. Amendments to This Policy

14.1 jilive reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform functionality. Material changes will be communicated to registered players via email or an in-platform notification before the revised policy takes effect, except where immediate amendment is required by law.

14.2 Your continued use of the jilive Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you should cease using the Platform and may request Account closure in accordance with the Terms & Conditions.

14.3 The current version of this Privacy Policy is always accessible at jilive.today/privacy-policy. The version date and version number are displayed at the top of this document.

15. Contact Us

15.1 If you have any questions, concerns, or complaints about this Privacy Policy or jilive's data handling practices, or if you wish to exercise any of your data rights, please contact us using the details below:

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Query"
• Response Time: Within 30 days for formal data rights requests; within 24 hours for general privacy queries
• Support Hours: 24 hours a day, 7 days a week

15.2 jilive takes all privacy-related complaints seriously. If you submit a complaint and are not satisfied with the outcome of our internal investigation, you may escalate the matter to our senior compliance team by requesting escalation in writing at the same email address.